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If you have problems logging in to your Vault, check the following:
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Have you successfully completed the registration process?
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Have you entered your correct Vault Number?
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Have you entered your correct PIN code (remember the PIN code is case sensitive
- check that your key board is not in Caps Lock mode.
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Have you entered the 3 digit number that appears to the right of the "Security
Code" box? This number is automatically generated everytime you visit the
website and greatly improves the security of your Vault.
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Is your Internet connection running properly? Check it has not disconnected.
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Did you remember to click on the "Enter Vault" button?
If you are still having problems logging on, click on Contact Us and give our
Help Services a call.
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